ASC Services

Unparalleled customer services support from our solution and subject-matter experts

Providing Trusted Customer Services Support for Close to 25 Years

By engaging ASC to address your contract lifecycle management (CLM), document and form management, or pricing and quoting requirements, you get proven solutions and best practice subject-matter expertise, trusted customer service, and custom training options to complement delivery of your tailored solution.

This valuable combination of services and our close to 25 years' experience in the business help us deliver solutions that drive fast user adoption, significant productivity increases, assured revenue optimization and measurable return on investment (ROI).

Best Practices Consulting

ASC's subject matter experts and industry best practice consultants handle the job of consulting, assessing and reviewing your requirements within our best practices framework for definition of a truly optimized contract repository or business process management solution. Our goal is to deliver simple yet powerful tailored solutions to automate and streamline your contract lifecycle and business process management requirements and intelligently maximize data capture value.

“ASC was a partner that really helped us to translate our process into specific system requirements. We would take a process statement we had identified and Pam, our account manager, would quickly translate that into a complete workflow in the CLM solution.”

- John Knoblich, VP Global Operational Support and Development, CenturyLink

Integration, Implementation and Maintenance Support

Whether you are a customer or a partner, ASC's dedicated solution architects diligently work with your internal team during solutions rollout and maintenance cycles, ensuring a smooth deployment, comprehensive implementation support and seamless solutions integration end-to-end. This same highly trained team also provides 24/7 post-implementation solutions support via web, email and phone.

“ASC was the backbone of the solution’s success. They supported us throughout the project and were instrumental in delivering a system design that would sustain the benefits by leveraging their experience in telecom Operational Support Systems.”

- Frédéric Cantin, Director Carrier Sourcing, Bell

Online and Onsite Training

Dependent on the deployed solution and support model selected, ASC provides a mix of online and onsite training to best meet your unique organizational ramp-up needs.

This might include:

  • Web-based training
  • One-to-one and one-to-two training environments
  • Group training
  • Scenario-based training
  • Train-the-trainer sessions

Proper training is essential to user uptake and subsequent increased productivity and cost savings. Our easy-to-use tools and training modules built specifically with your business needs top of mind ensure rapid user adoption and fast ROI.

International Language and Currency Configuration

Have unique localization and regionalization requirements? ASC solutions are flexible and well suited for global deployments. The ASC team can work with you to ensure your solution is optimally configured to address your specific multi-lingual, multi-currency and date and numeric formatting needs. Find out more about our international solution capability.

More Information

Please contact us for more information about our subject-matter, solutions architect or training services or demo our contract repository software or document, form and pricing and quoting lifecycle solutions to discover the full benefits of ASC solutions.

ASC contract management and business process solutions help you improve profitability, reduce costs, increase data utility, and better manage overall operations.

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