Commercial/Retail Telecommunications

Automate Contract Management, Reduce Paperwork, Improve Account Management

Global competition, game-changing technologies, innovative new applications, commoditized products and services where price is the only differentiator, as well as ever-increasing customer demands and high levels of customer churn have dramatically changed the market for telecommunication companies and other communication service providers (CSPs). On top of that, managing the paperwork and accounts for -- the often tens of thousands customers, prospects and contracts -- is overwhelming.  ASC commercial/retail telecommunications contract management solutions automate, simplify and streamline the full contract management lifecycle, helping telecom providers improve customer relationship management, better monetize their networks and increase bottom-line profitability by enabling informed business decisions, reducing contract management costs and identifying opportunities to improve gross margin.

Over the course of our close to 25 years in the contract management business, ASC has worked with major telecommunications companies to automate, simplify and streamline their commercial (retail) contract management processes.

Commercial/Retail Telecommunications Contract Management Challenges

ASC contract management software enables our telecommunications customers to efficiently manage key contract and account management challenges such as: 

• Paper intensive contract management processes
• Geographically diverse sales and sales assistance teams (in multiple national jurisdictions)
• Contracts by tens of thousands 
• Customers and customer prospects in the ten of thousands

- Peter Varley, Finance (Revenue Assurance), Bell

ASC Contract Management Solutions Best Practices Framework

In solving any customer's contract management and business process management challenges, ASC's best practices framework includes:

• Identifying key cross-organizational stakeholders (e.g., Product Manager, Sales, Provisioning, Billing, Customer Care, etc.)
• Gathering and documenting business processes and requirements
• Prototype definition, field trial, refinement and buildout
• Training the teams (train-the-trainer, one-to-one, one-to-two, team and online)
• Deploying hosted and managed solutions

ASC Commercial/Retail Telecom Contract Management Solution Benefits

ASC's commercial/retail telecommunications contract management solution drives significant benefits, including:

• Reduced costs, maximized revenue and mitigated risk
• Automated “Author”, “Approve” and “Amend/Renew” steps
• Mechanized capture of signed contracts
• Improved compliance
• Enforced business rules
• Advanced searching and reporting capabilities
• Fast ROI

ASC's commercial/retail telecom contract management solutions help telecoms better manage contracts, improve customer relationships, increase margins and better manage overall communications operations.