Internet Dialed Minutes

Effective Management of Resale and Wholesale Internet Capacity with ASC Solutions

Automate Contract Management, Reduce Paperwork and Improve Account Management

Internet service providers (ISPs) and other communication services providers, unlike companies in most other industries, buy and sell extensively from one another. In many cases, the single largest purchase for many ISPs is services procured from their competitors. Given the volume of transactions and the number of different systems that track the transaction information, ensuring that services listed on an invoice have actually been ordered and are currently in use is a significant challenge.

Over the course of our close to 25 years in the contract management business, ASC has worked with major ISPs to automate, simplify and streamline Internet resale and wholesale contract management. ASC ContractsTM, our contract lifecycle management (CLM) software, effectively helps ISPs reduce paperwork and transactional costs, improve account management, optimize network utilization and increase profits. ASC's Internet Dialed Minute (IDM) application specifically focuses on resale and wholesale management of ISP Internet capacity.

ISP Account Management Business Challenges

ASC's internet dialed minutes account management solution enables our ISP customers to efficiently manage key contract management and account management challenges such as:

  • Resale or wholesale of their Internet capacity to other ISPs
  • Establishing wholesale client contract and contracted rates
  • Network configuration to authenticate client servers
  • Capture of session usage information
  • Client rating and billing

Operational inefficiencies such as:

  • Paper intensive contract management processes
  • Lost or misplaced contracts, order re-issues, faxing of contracts, renewal automation, etc.
  • Lengthy contracting processes which prolong the sales cycle

Major billing discrepancies and revenue leakage concerns, including:

  • Missing contracts and contracted rate information
  • Unbilled or under-billed services
  • Billing accuracy 

And last but not least, ASC helps our ISP customers manage and moderate compliance and legal risk issues.

ASC Solutions Best Practice Framework

In solving any customer's contract management and business process management challenges, ASC's best practice framework includes:

  • Identifying key cross-organizational stakeholders (e.g., Product Manager, Sales, Provisioning, Billing, Customer Care, etc.)
  • Gathering and documenting business processes and requirements
  • Prototype definition, field trial, refinement and buildout
  • Training the teams (e.g., train-the-trainer, one-to-one, one-to-two, team and online)
  • Deploying hosted and managed solutions

Internet Dialed Minutes Account Management Solution Features

Leveraging the ASC Contracts IDM management application for ISPs, customers can easily and effectively:

  • Capture and manage customer contracted data and order activity
  • Collect, analyze and process the usage data with a proven and automated methodology
  • Apply customer contracted per minute/fixed rates to the usage data with complete accuracy
  • Generate and host billing detail and summary reports and processable billing files (e.g., monthly invoice data)
  • Mechanize transfer of generated processable billing record files (invoices) to their integrated billing system of choice for processing
  • Provide online access to detailed and summary ISP billing and usage reports
  • Enforce business rules and improve compliance
  • Capture and manage historical information

Quick ROI

  • Speed of implementation
  • Easy-to-use web-based application
  • Scalable and configurable

Operational Efficiency, Cost Reduction and Revenue Generation

Benefits of deploying the IDM account management solution include:

Cost Reduction and Revenue Generation

  • Assures billing accuracy
  • Allows for successful invoicing
  • Allows for usage analysis and billing discrepancy resolution
  • Eliminates revenue leakage
  • Reduces costs, maximizes revenue and mitigates risk

Operational Efficiencies 

  • Automates paper intensive contract management processes (e.g., authoring, approvals, amendments, renewals)
  • Improves compliance, enforces business rules
  • Mechanizes capture of signed contracts
  • Barcoded signed contract images ensure authenticity and accuracy
  • Automates change management processes
  • Automates monthly usage data collection and rating 
  • Automates invoice data generation and transfer to billing 
  • Mechanizes monthly generation of detailed and summary ISP billing and usage reports
  • Provides advanced searching and reporting (adhoc and scheduled) capabilities

ASC internet dialed minute account management solutions help Internet service providers reduce transaction costs, improve profitability and better manage accounts and network operations.

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