ASC Customer Service -- Access and Disability Policy

Providing Goods and Services to People with Disabilities

ASC Networks Inc. (ASC) is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

Personal assistive devices are often used by persons with disabilities to help them with daily living. They are usually devices that people carry with them and may consist of any auxiliary aids such as communication aids, cognitive aids, personal mobility aids and or medical aids.

Assistive devices may include but are not limited to:

  • Manual and motorized wheelchairs, scooters, canes, crutches, walkers
  • Hearing aids and personal TTYs
  • Magnifiers
  • Computers and adaptive technology

As part of ASC’s commitment to enhancing the accessibility of its web site and web-based software solutions for people with disabilities, ASC follows the W3C – Web Accessibility Initiatives (WAI) to support:

  • Screen reader
  • Screen magnification
  • Optical character recognition

ASC will make reasonable efforts to ensure that its team can support the various devices made available by its customers, subject to reasonable limitations.

We will ensure that our employees are trained and familiar with various assistive devices used by customers with disabilities while accessing our product or services.


We will communicate with people with disabilities in ways that take into account their disability. Feedback options are available on the ASC web site, within ASC’s web-based software and typically in any and all email correspondence.

Office and Service Animal Accessibility

ASC welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. ASC also provides wheelchair access to its office.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

  • Fees will not be charged for the support person

Notice of Temporary Disruption

ASC will provide notice to its customers and employees when there is a temporary disruption of facilities or services (planned or unexpected). Where a service disruption is unavoidable ASC shall:

  • Post a note at the location
  • Provide advance notice, where possible, to all building occupants and/or affected participants using email distribution lists or telephone

All service disruption notices will include:

  • Name of the service / event impacted
  • Expected duration of disruption
  • Any alternate means of accessing the facility or service
  • Who to contact for assistance
  • Any other relevant information for accessing the facility or service


ASC will provide training materials to its employees, volunteers, contractors and others who deal with the public or other third parties on our behalf. Training materials will consist of the following:

  • Purpose of the ASC Customer Service -- Access and Disability Policy
  • Communicating and Interacting with Customers with Disabilities
  • Serving Customers with Disabilities

Staff will be trained on servicing customers with disabilities within two (2) weeks after being hired. Staff will also be trained when changes are made to ASC’s Customer Access and Disability Support policy and training plan.


ASC is committed to receiving and responding to feedback from persons with disabilities, regarding how we provide services to them for accessibility. If a person with a disability has concerns or feedback regarding the services provided by ASC, they should bring such feedback forward to the following applicable individuals / area:

ASC Support    
235 Terence Matthews Crescent 
Kanata, On   K2M 2B3    

ASC Client Services
235 Terence Matthews Crescent  
Kanata, On   K2M 2B3 

Key email addresses:

Feedback may be submitted in person, by telephone, in writing and/or via e-mail. All efforts will be made to have any necessary documentation that follows provided in a format that takes into account the person’s disability.

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